At Connecting Freckles Inc., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, services, and organization, including through external forms and phone communications.

1. Information We Collect

We collect both personal and non-personal information:

• Personal Information: Includes your name, email address, phone number, mailing address, and any other details provided when signing up as a volunteer, making a donation, submitting an inquiry, or communicating via phone or external forms (e.g., Google Forms).

• Non-Personal Information: This includes analytics data, such as IP address, browser type, and browsing activity, used to enhance website performance and improve user experience.

• Phone Interaction Data: If you contact us by phone, we may collect personal information such as your name and contact details. Phone calls may be recorded or monitored for quality and training purposes, with prior notice.

2. How We Use Your Information

We use your information for the following purposes:

• Service Communication: To communicate with you about our services, volunteer opportunities, programs, and responses to your inquiries.

• Process Requests and Reports: To handle donations, appointment bookings, reports submitted via our E-Drop system, and any other requests.

• Improve Services: To analyze website and form usage patterns to improve the quality and functionality of our offerings.

• Legal Compliance: To meet our legal obligations, such as mandated reporting when necessary.

3. How We Share Your Information

We do not sell or trade your personal information. However, your information may be shared in the following circumstances:
[The continuation of sharing information is needed for complete transparency. Please add the applicable points here based on your organization’s practices, such as with service providers or as required by law.]-Service Providers: We may share your information with trusted third-party providers who assist with our operations, such as website hosting, volunteer management, or donation processing, under strict confidentiality agreements.

• Legal Requirements: We may disclose your information to comply with legal obligations, including mandated reporting to authorities when required.

4. Data Security

We implement industry-standard security measures, including encryption and secure data storage, to protect your personal information. While we work hard to protect your data, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request any corrections or updates.

• Deletion: You may request the deletion of your personal information, subject to our legal and operational needs.

• Communication Preferences: You can opt out of non-essential communications at any time.

6. External Forms and Phone Communications

In addition to our website, we may collect personal information through external forms (e.g., Google Forms) for applications, volunteer sign-ups, or surveys. These forms are secure, but we recommend reviewing any third-party platform’s privacy policies. Phone communication may be recorded for training purposes with prior notice, and any personal information collected via phone will be treated with the same level of confidentiality and security as other data collection methods.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to track user behavior and collect data that helps us improve user experience. You can disable cookies in your browser settings, but this may affect certain website functions.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Contact Us!

For questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: privacy@connectingfreckles.org

Phone: (479)-755-8465

By using our website, services, or communicating with us through any channel, you agree to the terms of this Privacy Policy.